I upgraded to premium but my account is still shows as free, what should I do?

Most common reason: Payment is still processing. This is normal.

Typical processing times:

• Credit/debit cards: 2-10 minutes

• Cryptocurrency: 15 minutes to 1+ hour (depending on blockchain)

Step 1: Wait the appropriate time for your payment method (see above)

Step 2: Refresh your browser:

• Click browser refresh button (F5 or Cmd+R)

• Or close and reopen browser

• Then check your account status at https://ourdream.ai/profile

Check if payment went through

Verify payment:

1. Check your bank/card statement or payment provider

2. Look for charge from ourdream.ai or payment processor

3. Note the transaction date and amount

If payment shows on statement but account still free:

• Contact support immediately (see below)

• Include transaction details

If payment doesn't show on statement:

• Your payment may have failed

• Try purchasing again

• See "My payment was declined. What should I do?" article

Try these troubleshooting steps

1. Log out and log back in

• Sometimes account status doesn't refresh automatically

• Logging out and in forces a refresh

2. Clear browser cache

• Old cached data can show outdated account status

• Clear cache specifically for ourdream.ai

• Or try incognito/private browsing mode

3. Try different browser or device

• Confirms if issue is browser-specific

• Use Chrome, Firefox, or Safari

• Try on mobile if you used desktop (or vice versa)

4. Check email for confirmation

• Look for payment confirmation email from ourdream.ai

• Check spam/junk folder

• Email confirms payment processed successfully

Crypto takes longer to process:

• Transactions must confirm on blockchain

• Can take 15 minutes to several hours

• Depends on network congestion and gas fees

Check crypto transaction status:

• Use blockchain explorer to verify transaction

• Look for confirmation count

• Once confirmed, account should update within 15 minutes

If crypto payment confirmed but account not updated:

• Wait 30 minutes after blockchain confirmation

• Then contact support with transaction hash

Contact support right away if:

• 30+ minutes passed for card/PayPal (24+ hours for crypto)

• Payment shows on your statement but account not upgraded

• You were charged but didn't receive confirmation email

• Error message appeared during payment

To contact support:

1. Go to https://ourdream.ai/profile

2. Click "Request Help"

3. Include:

   • Payment method used

   • Transaction date and amount

   • Transaction ID or reference number

   • Screenshot of payment confirmation

   • Screenshot showing account still appears as free

Response time: Support typically responds within 24-48 hours and will resolve the issue.

For future payments:

• Use reliable payment method (card or PayPal recommended)

• Ensure stable internet connection during purchase

• Don't close browser immediately after payment

• Wait for confirmation page/email before leaving site

• Save transaction confirmation for your records

Once support confirms your payment:

• Your account will be upgraded to premium

• You'll receive your dreamcoins

• You'll get confirmation email

• Full premium features will be accessible

See also:

• "My payment was declined. What should I do?" - if payment failed

• "What are dreamcoins?" - to understand your coin allocation

• "How do I cancel my subscription?" - if you want to cancel