Payments & Refunds
I upgraded to premium but my account is still shows as free, what should I do?
Most common reason: Payment is still processing. This is normal. Typical processing times: Credit/debit cards: 2-10 minutes Cryptocurrency: 15 minu...
What happens when my subscription expires?
When your subscription expires you will no longer have an active membership. Without an active membership certain features may not be usable and image...
What are dreamcoins?
Dreamcoins are the currency on ourdream.ai . You can use them to generate images and videos, make voice calls, listen to audio messages, and more. Wi...
Monthly vs annual subscriptions
$19.99 USD per month, billed monthly Currently discounted 50% from the base rate of $39.99 USD per month for our seasonal sale Note: We periodically ...
My payment was declined. What should I do?
If your payment isn't going through, here are the most common reasons and solutions. Insufficient funds Make sure you have enough money in your accoun...
How do I request a refund?
We want you to love ourdream! If you're not satisfied with your purchase, here's how refunds work. You may be eligible for a refund if: You were charg...
How can I get free dreamcoins?
Unfortunately we don't currently offer free dreamcoins, but you can join our Discord where we often offer free coins and run competitions with coin ...
Can I buy dreamcoins without a subscription?
You currently need an active subscription to purchase dreamcoins.
Do I get coins every month on a yearly subscription?
Yes! On a yearly subscription you'll get 2,000 coins upfront along with 1,000 coins every following month on your renewal date.
How many dreamcoins come with my subscription?
Monthly subscriptions : You get 1,000 dreamcoins every month. Yearly subscriptions : You get 1,000 dreamcoins per month plus an extra 1,000 dre...
How do I cancel my subscription?
You can cancel your subscription: Go to https://ourdream.ai/profile Click "Cancel subscription" Confirm cancellation Your access: You retain access ...
When will the coins from my subscription refresh?
Coin deposits for subscription renewals are processed at 2pm EST on your renewal date!
Do we accept PayPal?
Unfortunately at the moment we do not accept PayPal, but we're always looking at new ways for our customers to pay.
Account & Login
How do I delete my account?
⚠️ Important: Account deletion is permanent and cannot be undone. What gets deleted: All characters, generations, and chat history Unused dreamcoins ...
Can I generate images or videos if I don't have a subscription?
As of now, anything generated by an account in the free tier will be blurred.
What happens to my images if I unsubscribe?
We understand that there are plenty of reasons you would need to unsubscribe from our service. As of now, if you were to unsubscribe from the service ...
Verification code not arriving? Here's what to do
If you're not getting the verification code email, here's how to fix it. This is the most common issue! Open your email spam/junk folder Search for em...
How can I change my account email?
To change your account email, please contact us using the Request Help button on your profile page . We'll get back to you as soon as possible!
Generation Quality + Prompt Improving
Character Creation: Prompting & Generation Guide
Our community guide to help you prompt and generate the character of your dreams.
Chat Generation: Prompting, Mechanics & Generation Guide
Our community guide to help you have the chat and relationship dynamics of your dream
Image and Video Generation: Prompting and Generation Guide
Our community guide to help you prompt and generate the images & videos of your dreams.
Why did my generation fail?
If you're seeing error messages when trying to generate content, here's what they mean and how to fix them. What this means: The generation took too l...
Chat not responding? Try these solutions
Common causes: Server is processing your request (can take 30-60 seconds) Browser or connection issue Insufficient dreamcoins Content was flagged by m...
Community Guides
Welcome to our community-created guides! These in-depth tutorials are created by experienced ourdream users to help you master the platform. These are...
Features & Products
If I buy "the" community pack, will I get access to all character's images?
Unlocking a single community pack unlocks all images and videos for that specific character, including future generations!
Video length limits and capabilities
Maximum video length: The current platform supports 5 or 10 second video generation Why there are limits: To maintain consistent quality and reasona...
Will I have access to community packs once my subscription ends?
Community packs are only viewable with an active subscription.
What is the yellow text in a chat?
Yellow text shows a character’s actions. It’s any text placed between asterisks, e.g. *I open the door*. Can I use it too? Yes, if you put your own te...
Can I use my images and video for commercial purposes?
Yes, you can use the images and videos you generate for commercial purposes provided they satisfy the following guidelines: Generated by you and not a...
Do we support language other than English in chat?
Yes, if you ask to chat to talk to you in a language it will start responding in that language. Sometimes the character can take a few prompts to chan...
Do you have an app?
We don’t have a standalone mobile app yet, but you can easily add ourdream to your home screen for quick access: On iPhone (iOS): Open Safari and go...
Moderation
Why is my character not public yet?
All characters go through a review process to ensure they don’t contain prohibited content. How long does it take? Reviews usually complete within 72 ...
Why is my character no longer publicly accessible?
Characters can be no longer publicly viewable for the following reasons: The creator of the character has decided to make the character private The ch...
Why am I getting content flags?
Why was my content flagged? Our system is a bit too sensitive right now and may flag safe content. Are you fixing this? Yes, we’re actively working on...