How do I request a refund?

We want you to love ourdream! But if you believe you're eligible for refund, here's the process to follow.

Refund Eligibility: We cannot issue refunds for product that has been used more than 25% of it's amount. Monthly subscriptions cannot be refunded if the coin has been used up, annual subscriptions may be eligible for full or partial refund.

To request a refund:

1. Go to https://ourdream.ai/profile

2. Click the "Request Help" button

3. In your message, include:

   • The product (subscription or coins)

   • The charge date and amount

   • Reason for the refund request

Our support team will collect your request within 24-48 hours - sometimes this can take longer for complicated requests.

Once approved:

• Credit/debit cards: 5-10 business days

• Cryptocurrency: Cannot be refunded

The timeframe depends on your payment provider, not ourdream.

After a refund is processed:

• If you're cancelling a subscription it will be cancelled. Your images and videos will be blurred until you are re-subscribed

• Any unused dreamcoins will be removed

• You can resubscribe anytime

Contact our support team using the Request Help button on your profile page. We're here to help!