How do I request a refund?

We want you to love ourdream! If you're not satisfied with your purchase, here's how refunds work.

You may be eligible for a refund if:

• You were charged twice by mistake (duplicate charges)

• You were charged after canceling your subscription

• Technical issues prevented you from using the service

Unfortunately, we cannot provide refunds for:

• Dreamcoins that have already been used

• Subscriptions canceled after the renewal date has passed

• Accounts with policy violations

To request a refund:

1. Go to https://ourdream.ai/profile

2. Click the "Request Help" button

3. In your message, include:

   • Your account email

   • The charge date and amount

   • Reason for the refund request

   • Order/transaction ID (if available)

Our support team will review your request within 24-48 hours.

Once approved:

• Credit/debit cards: 5-10 business days

• Cryptocurrency: Cannot be refunded (blockchain limitations)

The timeframe depends on your payment provider, not ourdream.

After a refund is processed:

• If you're cancelling a subscription it will be cancelled. Your images and videos will be blurred until you re-subscribed

• Any unused dreamcoins will be removed

• You'll still have access until your current billing period ends

• You can resubscribe anytime

These refunds are automatic and don't affect your subscription.

Contact our support team using the Request Help button on your profile page. We're here to help!