Why did my generation fail?
Common generation error messages
If you're seeing error messages when trying to generate content, here's what they mean and how to fix them.
"Generation failed - Request check timed out (Refunded)"
What this means:
The generation took too long to process and was automatically canceled. Your dreamcoins are refunded automatically.
What to do:
Wait 2-3 minutes and try again
Your coins should already be back in your balance
If this happens repeatedly, try generating simpler content first
"Generation failed - Content policy violation"
What this means:
The generation was blocked because it violates our content policy.
What to do:
Review your prompt and remove any prohibited content
Check our content guidelines at https://ourdream.ai/profile
Try rephrasing your prompt more generally
Your coins ARE refunded for this error
"Generation failed - Server error"
What this means:
Something went wrong on our end. Sorry!
What to do:
Wait 5 minutes and try again
Your coins are automatically refunded
If it keeps happening, our team is likely already working on it
Check our Discord for service status updates
"Insufficient dreamcoins"
What this means:
You don't have enough coins for this generation.
What to do:
Check your balance at https://ourdream.ai/profile
Purchase more coins or wait for your monthly subscription coins
What happens to my coins when a generation fails?
Good news! When a generation fails, your dreamcoins are automatically refunded within a few minutes. You should see them back in your balance right away.
If you don't see your coins back after 15 minutes:
Refresh your browser
Check your balance at https://ourdream.ai/profile
Log out and log back in
If still missing, contact support with the timestamp
The generation failed but I wasn't refunded
This is rare, but if it happens:
Wait 15 minutes
Refresh your browser completely
Check your generation history to confirm it failed
Contact support with:
The time the generation failed
What you were trying to generate
Your current coin balance
We'll investigate and restore your coins.
Still experiencing issues?
If you're getting repeated generation failures:
Join our Discord for real-time service updates
Contact support with specific error messages
Include screenshots if possible