Verification code not arriving? Here's what to do

If you're not getting the verification code email, here's how to fix it.

This is the most common issue!

1. Open your email spam/junk folder

2. Search for emails from ourdream.ai or noreply@ourdream.ai

3. If you find it there, mark it as "Not Spam"

4. Try logging in again

Verification emails usually arrive within 1-2 minutes, but sometimes they can take up to 10 minutes depending on your email provider.

Before requesting a new code:

• Wait at least 5 minutes

• Check spam folder again

• Don't request multiple codes (this can cause delays)

Make sure you're entering the correct email address:

1. Double-check for typos

2. Verify it's the email you used to create your account

3. Try logging in with a different email if you have multiple accounts

Gmail users:

• Check the "Promotions" or "Social" tabs

• Search your entire inbox for "ourdream"

Outlook/Hotmail users:

• Check "Other" or "Junk Email" folders

• Add noreply@ourdream.ai to your safe senders list

Yahoo users:

• Check "Bulk Mail" folder

• Add ourdream.ai to your contacts

Apple Mail (iCloud) users:

• Check the Junk folder in both web and app

• Sometimes iCloud filters are very aggressive

Sometimes browser caches cause issues:

1. Clear your browser cache and cookies

2. Try an incognito/private browsing window

3. Or switch to a different browser entirely

If you still haven't received it after 10+ minutes:

1. Go back to the login page

2. Click "Resend verification code"

3. Wait another 5-10 minutes

4. Check spam again

If you've tried everything above and still can't get verification emails, your email provider might be blocking them entirely.

Contact our support team:

1. Go to https://ourdream.ai/profile (if you can access it)

2. Click "Request Help"

3. Tell us:

   • Your email address

   • What email provider you use (Gmail, Outlook, etc.)

   • What you've already tried

We can help you:

• Verify your email manually

• Set up a different login method

• Change your account email if needed

Yes! If your current email isn't working:

1. Contact support using the Request Help button

2. We can change your account email

3. Make sure you have access to the new email before requesting the change

If your email provider consistently blocks our emails, consider:

• Using a Gmail or Outlook account instead

To avoid this issue in the future:

• Add noreply@ourdream.ai to your contacts

• Add ourdream.ai to your safe senders list

• Check your email filters/rules

Our support team is here to help! Use the Request Help button or join our Discord community.