My payment was declined. What should I do?

If your payment isn't going through, here are the most common reasons and solutions.

Insufficient funds

• Make sure you have enough money in your account

• Check if your card has available credit

Incorrect card details

• Double-check the card number

• Verify the expiration date

• Make sure the CVV code is correct

• Confirm your billing address matches your card

Card restrictions

• Some cards don't allow international payments

• Check with your bank about international transaction settings

• Prepaid cards sometimes don't work for subscriptions

Bank security blocks

• Banks sometimes flag new online services as suspicious

• Your bank may have blocked the transaction for security

• This is especially common with first-time purchases

Expired or canceled card

• Check if your card is still active

• Verify it hasn't expired

Go back to the payment page and carefully re-enter:

• Card number (no spaces)

• Expiration date (MM/YY format)

• CVV/security code (3-4 digits on back of card)

• Billing zip code (must match your card's billing address)

We accept:

• Credit cards (Visa, Mastercard, American Express)

• Debit cards

• Cryptocurrency (Bitcoin, Ethereum)

If your card isn't working, crypto instead.

This is the most common fix!

Call your bank or card issuer and:

• Tell them you're trying to make a legitimate purchase at ourdream.ai

• Ask if they blocked an international transaction

• Request they approve charges from ourdream.ai

• Some banks require you to confirm the transaction via app/SMS

After your bank approves it, try the payment again.

Many banks block international payments by default.

To enable international transactions:

• Log in to your online banking

• Look for "Card Controls" or "Security Settings"

• Enable "International Transactions"

• Or call your bank to activate this feature

Sometimes browser issues cause payment problems:

• Clear your browser cache and cookies

• Try using an incognito/private window

• Or switch to a different browser (Chrome, Firefox, Safari)

Your billing address must match exactly what your bank has on file.

Common mistakes:

• Using abbreviations (use "Street" not "St.")

• Wrong zip code

• Apartment/unit numbers in wrong field

• Old address if you've recently moved

If you've tried multiple times quickly:

• Wait 30-60 minutes before trying again

• Multiple failed attempts can trigger additional security blocks

• Your bank may need time to reset

Using a VPN?

• Try disabling your VPN temporarily

• Some payment processors flag VPN usage

Cryptocurrency payments

• Make sure you're sending the exact amount requested

• Use the correct blockchain network

• Crypto payments can take 15+ minutes to confirm

• Check the transaction on a blockchain explorer

If you've tried all the solutions above and your payment still won't go through:

Contact our support team:

1. Go to https://ourdream.ai/profile

2. Click "Request Help"

3. Include:

   • Payment method you're trying to use

   • The error message you're seeing (exact wording or screenshot)

   • What you've already tried

   • Your location (country)

We can:

• Look into your specific situation

• Suggest alternative payment methods

• Process your payment manually in some cases

No! If a payment is declined, you are NOT charged. Only successful payments go through.

You can safely try again without worrying about duplicate charges.

Our support team is available to help with payment issues. Don't hesitate to reach out!