Most common reason: Payment is still processing. This is normal. Typical processing times: Credit/debit cards: 2-15 minutes Cryptocurrency: 15 minu...

When your subscription expires, you will no longer have an active membership. Without an active membership, certain features may not be usable and ima...

Dreamcoins are the currency on ourdream.ai . You can use them to generate images and videos, make voice calls, listen to audio messages, and more. Wi...

$19.99 USD per month, billed monthly Dreamcoins: 1,000 immediately, then 1,000 every month $9.99 USD per month billed at 119.88 once per year Dreamc...

There are many reasons a payment can be declined. Double check your card details Try another card Try an alternative payment method (e.g., Crypto) If...

We want you to love ourdream! But if you believe you're eligible for refund, here's the process to follow. Refund Eligibility: We cannot issue refund...

Unfortunately we don't currently offer free dreamcoins, but you can join our Discord where we often offer free coins and run competitions with coin ...

You currently need an active subscription to purchase dreamcoins.

Yes! On a yearly subscription you'll get 2,000 coins upfront along with 1,000 coins every following month on your renewal date.

Monthly subscriptions : You get 1,000 dreamcoins every month. Yearly subscriptions : You get 1,000 dreamcoins per month plus an extra 1,000 dre...

You can cancel your subscription: Go to https://ourdream.ai/profile Click "Cancel subscription" Confirm cancellation Your access: You retain access ...

Coin deposits for subscription renewals are processed at 2pm EST on your renewal date!

Unfortunately at the moment we do not accept PayPal, but we're always looking at new ways for our customers to pay.

Clearing cache/cookies on your browser Switching browsers (Chrome to Edge, etc) Attempting to chat/generate in incognito mode If these aren't working,...

If you're not getting the verification code email. It's usually for two reason: It's hit your junk mail or filters The e-mail was typed in incorrectly...

You need a subscription to generate images and videos. If you un-subscribe your images and videos will become blurred till you re-subscribe.

⚠️ Important: Account deletion is permanent and cannot be undone. What gets deleted: All characters, generations, and chat history Unused dreamcoins ...

We understand that there are plenty of reasons you would need to unsubscribe from our service. As of now, if you were to unsubscribe from the service ...

To change your account email, please contact us using the Request Help button on your profile page . We'll get back to you as soon as possible!

Welcome to our community-created guides! These in-depth tutorials are created by experienced ourdream users to help you master the platform. These are...

Community packs are the entire library of image and video for one character. They are purchased for 1,000 coin per character. They grant access to all...

Unlocking a single community pack unlocks all images and videos for that specific character, including future generations!

Community packs are only viewable with an active subscription.

Yellow text shows a character’s actions. It’s any text placed between asterisks, e.g. *I open the door*. Can I use it too? Yes, if you put your own te...

Yes, you can use the images and videos you generate for commercial purposes provided they satisfy the following guidelines: Generated by you and not a...

Yes, if you ask to chat to talk to you in a language it will start responding in that language. Sometimes the character can take a few prompts to chan...

We don’t have a standalone mobile app yet, but you can easily add ourdream to your home screen for quick access: On iPhone (iOS): Open Safari and go...

All characters go through a review process to ensure they don’t contain prohibited content. How long does it take? Reviews usually complete within 72 ...

Characters can be no longer publicly viewable for the following reasons: The creator of the character has decided to make the character private The ch...

Why was my content flagged? Our system is a bit too sensitive right now and may flag safe content. Are you fixing this? Yes, we’re actively working on...